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1302 Main Street
Niagara Falls, NY 14301
Phone: (716) 285-8248
Toll Free: 1-888-303-4333
TTY: 1-800-662-1220
Email: info@completeseniorcare.org

PACE - Model

Complete Senior Care is a “Program of All-Inclusive Care for the Elderly “(also known as a PACE program) that includes medical care, nursing, social services, rehabilitation therapies, prescription and over-the counter drugs, and other support services. The program was developed specifically for older adults who are eligible for nursing home care but wish to live at home for as long as possible. At Complete Senior Care, our staff works together as a team to provide a range of services to meet the needs of the whole person. The program includes care in your home and at the Complete Senior Care Day Center, physician visits, and all hospitalizations and nursing home stays. Complete Senior Care is designed to provide each participant with the very best possible care and to coordinate care among all providers.

We encourage our participants to take an active part in their own health care, and we offer comprehensive care that is easy to access in your home and community. Once you enroll in Complete Senior Care, all medically necessary services are provided and paid for by the program, regardless of how your needs may change. Working with you and your caregivers, the Complete Senior Care Interdisciplinary Team (IDT) will develop a Care Plan that outlines the services you will receive. Because they will get to know you and see you often, your IDT can provide care that is personalized and updated on a regular basis so that it is responsive to your changing needs. You will usually see your Team at the Day Center designed specifically for this program.

Your Complete Senior Care IDT: Once you choose to join Complete Senior Care, you will work closely with your IDT, a group of highly qualified health care professionals. The IDT includes many different types of professionals who work together to meet your needs. Your IDT includes a primary care doctor, registered nurse, social worker, physical therapist, occupational therapist, personal care workers, activity coordinator and others. The IDT is located at the Day Center, where you will receive primary medical care, and where you will often see other staff on the IDT. Your IDT will also work closely with the staff that provide home care services, as well as staff in hospitals and nursing homes, if you need care in one of these settings. They will also arrange for you to see specialists, if you need their services. Your IDT will be available to answer your questions and assist you at all times.

The Complete Senior Care Day Center: As a participant of Complete Senior Care, you will receive many of your services at one convenient location, the Complete Senior Care Day Center at 1302 Main Street, Niagara Falls. The Day Center is a bright and welcoming place with friendly staff. Your IDT is based at the Day Center, and will provide a range of health care and other services there. In most cases, you will see your physician and/or nurse at the Day Center; and if you need physical or occupational therapy, these services are also available onsite.

When you are at the Day Center, you can join in many kinds of activities, such as exercise groups, arts and crafts, discussion groups, and games of all sorts. You can also enjoy nutritious meals (and snacks). The Day Center’s staff knows how to make you feel welcome. They will look after you and ensure that your personal needs are met. You will decide with your IDT how often you will visit the Day Center to receive services. Transportation will be provided to the Center and back to your home.

Complete Senior Care is a flexible program that also includes many community-based providers. Also, we have contracted with area hospitals, nursing homes, and a wide variety of specialists to ensure that all your needs will be met. Whenever you need the services of a specialist or a hospital or nursing home (for either rehabilitation or long-term care), your IDT will make the arrangements and will continue to ensure that you receive all the care you need. Your IDT will stay in touch with you and your family and will work with the staff at the facility to ensure your care and comfort.

You can reach Complete Senior Care anytime, 24 hours a day, 365 days a year. You can call (716) 285-8248 anytime for information and help.